Service Technician Profile: Terry Cruce, Air Power Sales & Service

The passion and knowledge of experienced service technicians are a huge part of helping keep operations running with the reliability Sullair is known for.

Air Power Sales & Service is a Sullair Authorized Distributor serving the DFW Metroplex and East Texas. Meet Terry Cruce a 21-year veteran service technician from the Air Power team.

What does a normal day look like for you?

As the service manager, I get my employees out to do scheduled work or address emergency calls. I consider myself a working leadman, not a manager. After my paperwork is completed, I join my team in the field to help get jobs done.

What’s your favorite part of your job?

I like helping our customers and straightening out any problems to get them back up and running as quickly as possible.

What’s the most memorable service job you’ve done?

I’m currently involved on a Sullair oil free centrifugal—first one our company has sold so far. Mechanically, I’ve worked on some centrifugals before, but I completed additional training earlier this year to expand my knowledge. Learning more about oil free controls and instruments has been very rewarding for me.

Why do you work for Air Power?

Twenty-one years ago Air Power gave me a chance. I was a Millwright by trade with no electrical background. Air Power and the Sullair Service Training Program have shaped me into a good compressor technician and I’m grateful for that.

Why do you work on Sullair compressors?

Air Power has been great to me over the years and the Sullair product line is strong. I really like the way Sullair controls their machines.

 My best day at work is to have my truck full of all the parts I need so I can work non-stop all day and help as many customers as I can.

Please share your best day at work.

I like to be busy and have everything I need to address the customers needs fast. My best day at work is to have my truck full of all the parts I need so I can work non-stop all day and help as many customers as I can.

Anything else you’d like to add?

I’d like to give credit where credit is due. The Sullair Service Department has helped me hundreds of times throughout the years. I’ve built a strong relationship filled with knowledge and jokes with them and I would like to acknowledge and thank them for all they have done for me. Sullair really backs us up in the field.

Sullair really backs us up in the field.